The past few years have been turbulent for the international restaurant and deli chain, Subway. One of their former spokespeople, Jared Fogle, was convicted on charges related to child exploitation and lewd imagery, landing him in prison. Since then, Fogle has made numerous unsuccessful attempts to gain release, causing further headaches for the company. Despite the scandal, Subway has continued to draw customers, offering healthier alternatives compared to fast-food giants like Burger King and McDonald’s. At Subway, diners have the option to customize their sandwiches, choosing their bread and fillings, which has long been part of the chain’s appeal.
However, despite its healthier offerings and enduring popularity, Subway has faced significant challenges. In 2018, the company closed around 900 stores, followed by an additional 500 closures in subsequent years.
Suzanne Greco, who has been with Subway since her youth, took over as CEO but faced substantial criticism from franchise owners. Many believed that she had not provided adequate support or fostered growth for the company. A survey by Business Insider of Subway’s 25,800 U.S. locations revealed that about one-third were not profitable. According to an industry source, some franchisees expressed frustration, feeling that Greco had failed in her leadership role. Instead of addressing the mounting concerns, Greco chose to retire.
Following her departure, Trevor Haynes, Subway’s Chief Business Development Officer, has stepped in as the interim CEO, tasked with steering the company through these challenging times.